Credit purchases
Credit packs are one-time digital-service purchases. The price, currency, taxes, and number of credits are displayed before you confirm payment in Stripe Checkout.
Requesting a refund
Contact Contact details are supplied by the operator of this deployment. with the account email and Stripe receipt reference. We assess requests under applicable consumer law and the circumstances of the purchase. If you ask for immediate performance and begin using credits, any statutory withdrawal right may be reduced or lost to the extent permitted by law.
Credit adjustment
When Stripe confirms a full or partial refund or chargeback, the corresponding purchased credits are removed proportionally. If some of those credits have already been used, the account balance may become negative and new generations remain unavailable until the balance is restored.
Failed or duplicate payments
Credits are added only after Stripe confirms payment. If you see a duplicate charge or a completed payment without credits, contact support before opening a bank dispute so we can investigate promptly. This does not limit your statutory or cardholder rights.